EV Charging
Complaint Management System
EV Charging CMS
Admin User
Dashboard Overview
Welcome back, Admin. Here's what's happening with your EV charging network.
Total Chargers
321
Active Users
20,456
Open Complaints
42
Resolution Rate
92%
Recent Complaints
| Tracking ID | Charger ID | Division | Type | Status | Date | Action |
|---|---|---|---|---|---|---|
| #CP-20250408-001 | EVC-1243 | North Division | Charger not working | Open | Apr 08, 2025 | View |
| #CP-20250407-042 | EVC-0987 | East Division | Billing issue | In Progress | Apr 07, 2025 | View |
| #CP-20250406-018 | EVC-2156 | South Division | Display error | Resolved | Apr 06, 2025 | View |
| #CP-20250405-027 | EVC-0356 | West Division | Connector damaged | Resolved | Apr 05, 2025 | View |
Vendor Management
Create and manage vendors for EV charger maintenance.
Registered Vendors
| Vendor ID | Vendor Name | Contact Person | Phone | Service Areas | Status | Actions |
|---|
Add New Vendor
Division Management
Create and manage divisional users and their assigned areas.
Registered Divisions
| Division ID | Division Name | Manager | Phone | Total Chargers | Status | Actions |
|---|
Add Division User
All Complaints
View and manage all complaints across divisions.
| Tracking ID | Customer Name | Charger ID | Division | Complaint Type | Status | Assigned To | Created Date | Last Updated | Actions |
|---|
Reports & Analytics
Analyze complaint data and track resolution performance.
Complaints by Division
Complaint Types
Resolution Time (Avg. Days)
Complaint Trends
Resolution Performance
| Division | Total Complaints | Resolved | Open | Resolution Rate | Avg. Resolution Time | Within SLA |
|---|
System Settings
Configure system parameters and notification settings.
General Settings
Notification Settings
SLA Settings
EV Charging CMS
North Division
Division Dashboard
Welcome back, North Division. Here's your overview.
Total Chargers
48
Active Chargers
45
Open Complaints
12
Resolution Rate
87%
Recent Complaints
| Tracking ID | Charger ID | Location | Type | Reported On | Status | Assigned To | Action |
|---|
Charger Status Overview
EV Charging CMS
TechServe Solutions
Vendor Dashboard
Welcome back, TechServe Solutions. Here's your overview.
Assigned Complaints
15
Pending Visits
8
Completed This Month
32
Avg. Resolution Time
1.2 days
Assigned Complaints
| Tracking ID | Charger ID | Division | Location | Type | Status | Assigned Date | Action |
|---|
EV Charging
Report an Issue with EV Charging Station
We are committed to providing reliable charging services. If you are experiencing issues with our charging stations, please let us know.
Scan QR Code
For faster complaint registration, scan the QR code on the charging station
Or manually enter the station ID below
File a Complaint
Complaint Submitted Successfully
Thank you for reporting the issue. Your complaint has been registered.
Your Tracking ID: #CP-20250408-123
Please save this tracking ID to check the status of your complaint later.